Terms & Conditions
Last updated 15 September 2026
1. Who these terms are between
These terms form a binding agreement between you and The Growth & Exit Collective (ABN 68 632 325 761), Parcel Collect 90, Tingalpa QLD 4173, Australia ("we", "us", "the Collective"). They apply to coaches who subscribe to a portal, to any staff a coach invites, and to the clients a coach gives access to. If you accept these terms on behalf of a business, you confirm you are authorised to bind that business.
2. Accepting these terms
You accept these terms by ticking the acceptance box at sign-up, by creating an account, or by using the portal. Accounts cannot be created without accepting these terms and our Privacy Policy. If you do not agree, do not create an account and do not use the service.
3. The service
We provide a hosted, white-label coaching and accountability portal: client accounts, sprint and task planning, KPIs, coaching sessions and notes, reminder and notification emails, file uploads and reporting. The service is provided on an as-is, evolving basis. We may add, change or withdraw features, provided we do not materially reduce the core function of the portal during a period you have paid for.
4. Accounts and eligibility
You must be at least 18 years old and able to enter a contract. You must give accurate registration details, keep your login credentials confidential, and tell us promptly at support@thegrowthandexitcollective.com if you suspect unauthorised access. You are responsible for all activity under your account and under the accounts you create for your clients. One login belongs to one person; logins must not be shared.
5. Free trial
New coach portals include a 30-day free trial with full access and no payment card required. At the end of the trial a paid subscription is required to continue. If no subscription is started, the portal is locked for you and your clients — your content is retained, not deleted, subject to clause 14.
6. Fees, billing and taxes
Subscriptions are $79 USD / month for up to 30 client accounts, or $799 USD / year (Save $149 a year). All prices are in US dollars and are charged in advance through our payment provider. By subscribing you authorise recurring charges to your chosen payment method on each renewal date until you cancel. Prices may change on 30 days' notice, effective from your next renewal. You are responsible for any GST, VAT, sales or withholding taxes that apply in your jurisdiction, unless we are required to collect them.
7. Renewals, cancellation and refunds
Monthly subscriptions renew each month until cancelled. You may cancel from the Subscription section of My Account at any time: billing stops and your portal stays open until the end of the month you have already paid for. Annual subscriptions may also be cancelled at any time; access continues until the annual anniversary date and the subscription then expires without further charge. Annual subscriptions are paid upfront and are non-refundable, and monthly payments and part-periods are not refunded. Nothing in this clause limits rights you may have under the Australian Consumer Law.
8. Failed or overdue payment
If a payment fails, we may retry it and may suspend access until payment succeeds. Suspension does not delete content. If an account stays unpaid for 12 months we may close it under clause 14.
9. Your content and our licence
You and your clients own the information entered into the portal. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit and display that information solely to operate, secure, support and improve the service and to send the notifications you configure. We do not sell your content and we do not use client content for advertising.
10. Your responsibilities as a coach
You are the controller of your clients' information. You must have a lawful basis and any consents needed to store and process the client information you enter, handle it in line with the Privacy Act 1988 (Cth) where it applies to you, give your clients accurate information about how their data is used, and respond to their requests about their own data. You are solely responsible for the coaching advice, content and commitments you give your clients.
11. Acceptable use
You must not: attempt to access another portal's data; probe, scan or test the security of the service; reverse engineer, copy, resell or white-label the software itself to third parties other than delivering coaching to your own clients; upload malware or unlawful, infringing, harassing or misleading material; send spam or unsolicited bulk mail through the portal; store payment card numbers, government identity numbers or sensitive health records in free-text fields; use the service to breach any law; or place unreasonable load on the service through automated means. We may suspend access immediately where we reasonably believe this clause has been breached.
12. Intellectual property
All software, design, documentation and templates in the service remain our property or that of our licensors. Branding you upload remains yours. No rights are granted other than the right to use the service under these terms for the period you have paid for.
13. Third-party services
We rely on third parties for hosting, database, email delivery and payment processing. We choose them carefully but are not responsible for their acts or outages beyond our reasonable control. Your use of a third-party service linked from the portal is governed by that provider's own terms.
14. Suspension, termination and data export
You may close your account at any time. We may suspend or terminate an account on notice for breach of these terms, non-payment, or unlawful use, and immediately where there is a risk to the service or other users. You may export or request a copy of your data before closure and for 30 days afterwards. After that period we may permanently delete the account and its content, except where we must keep records by law.
15. Not professional advice
The portal is a planning and accountability tool. Nothing in it is financial, investment, legal, tax, medical or valuation advice, and no outcome, result, revenue or business performance is guaranteed. Decisions you or your clients make remain your own.
16. Availability, warranties and consumer guarantees
We aim for high availability but do not warrant uninterrupted or error-free operation, and maintenance or third-party outages may interrupt access. To the maximum extent permitted by law, all implied warranties are excluded. Nothing excludes, restricts or modifies any guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded. Where we are permitted to limit liability for a failure to meet a consumer guarantee, our liability is limited to resupplying the service or paying the cost of resupply.
17. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, consequential, special or punitive loss, or for loss of profit, revenue, goodwill, business opportunity or data. Our total aggregate liability arising out of or in connection with the service, on any basis, is limited to the fees you actually paid us in the 12 months before the event giving rise to the claim. You are responsible for keeping your own copies of anything critical to your business.
18. Indemnity
You indemnify us against claims, losses and reasonable costs arising from your content, your coaching services, your breach of these terms, or your breach of privacy or other laws in respect of information you entered into the portal, except to the extent caused by our own breach or negligence.
19. Confidentiality
Each party will keep the other's non-public information confidential and use it only to perform this agreement, except where disclosure is required by law or to a professional adviser under a duty of confidence.
20. Changes to these terms
We may update these terms. Material changes take effect 30 days after we post them or notify you by email, whichever is later. Continuing to use the service after that date means you accept the updated terms. If you do not accept them, you may cancel under clause 7.
21. Force majeure
Neither party is liable for delay or failure caused by events beyond its reasonable control, including outages of infrastructure providers, natural events, industrial action or government action.
22. General
These terms are the entire agreement between us on this subject. If a clause is unenforceable it is severed and the rest continues. A failure to enforce a right is not a waiver. You may not assign this agreement without our written consent; we may assign it as part of a sale or reorganisation of our business. Notices to us go to support@thegrowthandexitcollective.com; notices to you go to your registered email address.
23. Governing law and disputes
These terms are governed by the laws of Queensland, Australia, and both parties submit to the non-exclusive jurisdiction of the courts of Queensland and the courts of appeal from them. Before starting proceedings, each party will raise the dispute in writing and the parties will attempt in good faith to resolve it within 30 days.
24. Contact
Support and notices: support@thegrowthandexitcollective.com. Accounts and billing: billing@thegrowthexit.com. The Growth & Exit Collective (ABN 68 632 325 761), Parcel Collect 90, Tingalpa QLD 4173, Australia.